Problem with trac

[hoffmann]

Here is a problem that persists since a long time for me: When I am logged in, report {7} does not work for me, it always shows an empty list.
Or do I misunderstand the meaning of "my tickets"? I would expect to see all my submitted tickets.

[jbenito]

Hi Dirk,

Actually, this report shows the tickets that are assigned to you, and not the ones that you have reported.

[jbenito]

I have created a new report for 'user' reported tickets:
http://indico-software.org/query?status=!closed&reporter=$USER&order=priority&report=16
is that good?

[jbenito]

Hi Dirk, is this report that i have created enough?
Cheers.

[hoffmann]

Oh yes, looks good. I thought I had submitted more tickets. (Are you sure it shows everything?)

Probably a view with "my commented/replied" tickets would also be helpful.

Thanks!

[hoffmann]

I found the filter to add "closed" tickets, and there are my dozens of tickets :-)

Well, I *beleive* that I did not get a notification for each ticket, when it was commented or even closed. That explains why I was sometimes frustrated in the past, because I thought tickets might have gone away silently.

Anyway, when I have little more time, I will probably (re-)read all answers to my old tickets. ;-)

[jbenito]

Yes, I have activated the notification module (do not why it was disabled) so now you will receive all the answers to your tickets.

BTW, You can always access the custom query: http://indico-software.org/query
and apply or the filters you wish and save it in your bookmarks.

[hoffmann]

Replying to jbenito:

Yes, I have activated the notification module (do not why it was disabled) so now you will receive all the answers to your tickets.

But I got some notifications in the past. I must have been very irregular.

Anyway, I think for my collaboration mode with InDiCo? I would prefer synchronous (initiated by me) reports anyway, which is equivalent to the report which is subject of this ticket.

[jbenito]

What do you mean with synchronous reports initiated by you?

[hoffmann]

Replying to jbenito:

What do you mean with synchronous reports initiated by you?

• Synchronous ("pull"): I request "what's new?" / updates of my tickets, once in a while
• Asynchronous ("push"): Constant flow of updates

As the push mechanism is now working, the updates will probably end up automagically in a folder, where I will scan them from time to time (de-facto pull).

All right? :-)

[jbenito]

All right. At the same time, the updates when somebody writes a comment are really interesting for many people (see #1430).

I guess I can close this ticket, right?

[hoffmann]

Replying to jbenito:

All right. At the same time, the updates when somebody writes a comment are really interesting for many people (see #1430).

Yes, absolutely! It is a matter of working mode. I rely on asynchronous notification in many cases.

I guess I can close this ticket, right?

Yes, absolutely. :-)